Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Certain types of goods, such as personalized items or gift cards, may not be eligible for return. If you are unsure about the eligibility of your item, please contact us for clarification.
Return Process
To initiate a return, you must request a return authorization by emailing [email protected]. Include your order number and the reason for the return in your email. We will respond with instructions on how to return your item. Returns must be requested within 30 days of receiving your order to be considered valid.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during return shipping.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow up to 14 business days for the refund to appear in your account, depending on your bank or payment provider.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct item in a timely manner. Be sure to follow the return process outlined above for your original item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. Provide a description of the issue along with photos if possible. We will assess the situation and determine if a replacement or refund is appropriate. Timely communication is essential for resolving these issues efficiently.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with wanderpit.com is satisfactory. Your feedback is important to us, and we strive to address all inquiries promptly.